A quick walkthrough of the left column for this round of review. It mirrors the reference prototype in the Ellie design system, with the notes from the call folded in. (Turn off Notes in the top bar to preview the clean, patient-facing version.)
Payment & billing are one step now
Card details and the billing address live together in Step 2. “Billing address same as shipping” is ticked by default, so most people never see the extra address fields.
Three numbered steps with Edit
Shipping, Payment, and Acknowledgement are numbered 1 to 3. Each step stays locked until the one before it is confirmed, and once confirmed it collapses to a one-line summary with an Edit link to jump back.
A reassurance row on payment
“All transactions are secure and encrypted” sits at the top of the payment step with a lock icon and the accepted-card logos, the small trust cue from the Chubbies A/B test.
No surprises before a redirect
Pick Apple Pay, Google Pay, PayPal or Klarna and we tell you up front that you’ll be handed off to finish there and won’t be charged until you confirm. The button then reads “Pay with ‹method›” so the jump isn’t a shock.
A calmer right rail
The price isn’t repeated all over the column anymore and it’s off the button. Tax and shipping are quieted down, and the old red/green coloring is gone.
The summary follows the method
For the redirect methods we hide the cost breakdown (their own screen shows the total) and keep the full breakdown for credit card. Klarna’s note reflects “pay now or split,” since a single “due today” doesn’t fit installments.
Consent copy is untouched
The acknowledgement wording is the existing approved copy, used as-is. Anything still marked draft is flagged so it isn’t mistaken for final.